General terms and conditions of business
1. Scope
1.1 For the business relationship between OF Organic Future GmbH, Vogelsanger Straße 348, 50827 Cologne, Managing Director Simon Zweigler (hereinafter “Seller”) and the customer (hereinafter “Customer”), the following General Terms and Conditions apply exclusively in the version valid at the time of the order.
1.2 You can reach our customer service for questions, complaints and objections on weekdays from 10:00 a.m. to 5:00 p.m. on +49 (0) 221 986 574 547 and by email at hello@feelslike.organic
1.4 Differing conditions from the customer will not be recognized unless the seller expressly agrees to their validity.
2. Offers and service descriptions
The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. Service descriptions in catalogs or on the seller's websites do not constitute an assurance or guarantee.
All offers are valid “while stocks last”, unless otherwise stated for the products. Otherwise, errors remain.
3. Ordering process and conclusion of contract
3.1 The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the [add to shopping cart] button. The customer can access the shopping cart via the “Show shopping cart” button. The product selection can be changed within the shopping cart, e.g.b to be deleted. The customer can then use the “Checkout” button in the shopping cart to complete the ordering process.
3.2 Using the “Buy” button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the browser “back” function to return to the shopping cart or cancel the ordering process altogether. Necessary information is marked with an asterisk (*).
3.3 The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has shipped or handed over the ordered product to the customer within 4 days or has confirmed the shipment to the customer within 2 days with a second email, express order confirmation or sending the invoice.
3.4 If the seller allows advance payment, the contract is concluded when the bank details and payment request are provided. If the payment has not been received by the seller within 10 calendar days of sending the order confirmation despite the due date, even after a renewed request, the seller will withdraw from the contract with the result that the order is no longer valid and the seller is not obliged to deliver. The order is then completed without any further consequences for the buyer and seller. The item is therefore reserved for advance payments for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1 All prices stated on the seller's website include the applicable statutory sales tax.
4.2 In addition to the stated prices, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate page in the footer of the website and during the ordering process.
5. Delivery, availability of goods
5.1 We currently only deliver within the EU.
5.2 Delivery takes place exclusively via shipping. Unfortunately, a self collection of the product is not possible.
5.3 If advance payment has been agreed, delivery will take place after receipt of the invoice amount.
5.4 If the delivery of the goods fails due to the buyer's fault despite three delivery attempts, the seller can withdraw from the contract. Possibly. Payments made will be reimbursed to the customer immediately.
5.5 If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller may withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, Suggest the delivery of a comparable product. If no comparable product is available or the customer does not request delivery of a comparable product, the seller may notify the customer. immediately reimburse any consideration already provided.
5.6 Customers will be informed about delivery times and delivery restrictions (e.g.b Limitation of deliveries to certain countries) on a separate information page in the footer of the website or within the respective product description.
6. Payment terms
6.1 The customer can choose from the available payment methods as part of and before completing the ordering process. Customers are informed about the available payment methods on a separate information page .
6.2 If payment by invoice is possible, payment must be made within 14 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deductions.
6.3 If you select a payment method offered via the “Klarna” payment service (Klarna invoice, Klarna SOFORT transfer, Klarna installment payment, Klarna direct debit), the payment is processed via the payment service provider Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter : “Klarna”). The individual payment methods offered via Klarna are communicated to the customer during the ordering process in the online shop. To process payments, Klarna can use other payment services, for which if necessary. Special payment conditions apply, which the customer may agree to. is pointed out separately. Further information about “Klarna” can be found here.Klarna's privacy policy can be found here.
6.4 If you select a payment method offered via the “mollie” payment service (Giropay), payment is processed via the payment service provider Mollie B.v, Keizersgracht 313, 1016 EE Amsterdam, Netherlands (hereinafter: “mollie”). The individual payment methods offered via mollie are communicated to the customer during the ordering process in the online shop. To process payments, mollie can use other payment services, for which if necessary. Special payment conditions apply, which the customer may agree to. is pointed out separately. Further information about “mollie” can be found here available. Mollie's privacy policy can be found here.
6.5 When paying using the “Amazon Pay” payment method, the payment is processed via the payment service provider Amazon Payment Europe S.CA, 5 Rue Plaetis, L-2338 Luxembourg (hereinafter referred to as “Amazon Pay”).The individual payment methods offered via “Amazon Pay” are communicated to the customer during the ordering process in the online shop. To process payments, “Amazon Pay” can use other payment services, for which if necessary. Special payment conditions apply, which the customer may agree to. is pointed out separately. Further information about “Amazon Pay” can be found here available. Mollie's privacy policy can be found here.
6.6 We offer the option to pay by credit card. The respective payment information can be collected and processed independently by the relevant payment service providers.
6.7 If the due date for payment is determined according to the calendar, the customer is already in default by missing the deadline. In this case, the customer must pay the statutory default interest. The customer's obligation to pay default interest does not preclude the seller from claiming further damages due to default.
6.8th The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
The delivered goods remain the property of the seller until full payment has been made.
8. Protection of minors
(1) If the order includes goods whose sale is subject to age restrictions, we only deliver the ordered products to people aged 18 and over. Age. We reserve the right to check each case. By clicking on a corresponding checkbox and accepting our General Terms and Conditions during the ordering process, you declare that you are of legal age and have full legal capacity. By submitting the order, you certify that you are over 18 years old and that all age, name and address details are correct. As a customer, you are obliged to ensure that only you or an adult authorized by you can accept delivery of goods whose sale is subject to age restrictions. To the extent that persons who are not of legal age place orders by stating false facts and/or without the approval of their adult responsible persons who have legal custody or representation, Camenda hereby revokes these contracts as a precautionary measure in accordance with Section 111 of the German Civil Code (BGB).
(2) As part of the delivery, an additional age verification can be carried out by the shipping service provider, provided that the person receiving the delivery provides justified reasons for this. The ordered goods will not be delivered to persons under 18 years of age. If the delivery cannot be handed over at the front door due to age verification, you will have to bear the additional costs for returning the order.
9. Cancellation policy
9.1 As a consumer, you have the right to cancel this contract within fourteen days without giving any reasons. A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or has.
9.2 In order to exercise your right of withdrawal, you must contact us (OF Organic Future GmbH, Vogelsanger Straße 348, 50827 Cologne, +49 (0) 221 986 574 547, hello@feelslike.organic) by means of a clear declaration (e.g.b a letter sent by post or email) informing you of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
9.3 If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.
9.4 You bear the direct costs of returning the goods. The goods must be returned to the following address:
OF Organic Future GmbH
c/o ReCom Logistik Köln GmbH
Marconistr. 20a
50769 Cologne
9.5 You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
9.6 If you want to cancel the contract, please fill out this form and send it back.
To OF Organic Future GmbH, Vogelsanger Straße 348, 50827 Cologne, hello@feelslike.organic
I/we (*) hereby revoke the contract concluded by me/us (*). the purchase of the following goods:
Ordered on (*)/received on (*):
Name of the consumer(s):
Address of the consumer(s). (s):
Date:
Signature of the consumer(s) (only for paper notification)
(*) Strike out what is not applicable.
9.7 The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded; for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence; for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
9.8th The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery; to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
10. Warranty for material defects and guarantee
10.1 The warranty is determined by legal regulations.
10.2 A guarantee only exists for the goods delivered by the seller if this has been expressly provided. Customers will be informed about the warranty conditions before initiating the ordering process.
11. Liability
11.1 The following exclusions and limitations of liability apply to the seller's liability for damages, without prejudice to the other legal requirements for claims.
11.2 The seller is liable without limitation if the cause of the damage is due to intent or gross negligence.
11.3 Furthermore, the seller is liable for the slightly negligent violation of essential obligations, the violation of which jeopardizes the achievement of the purpose of the contract, or for the violation of obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for foreseeable, contract-typical damage. The seller is not liable for the slightly negligent violation of obligations other than those mentioned in the previous sentences.
11.4 The above limitations of liability do not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and for defects that are fraudulently concealed. Liability under the Product Liability Act remains unaffected.
11.5 To the extent that the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
12. Data protection
All personal data that we need to do business with you is stored. We are of course committed to comprehensive protection of your personal data in accordance with the provisions of the General Data Protection Regulation. Further information on data protection can be found in the – Data protection declaration.
13. Final provisions
13.1 The place of jurisdiction and place of performance is the seller's registered office if the customer is a merchant, a legal entity under public law or a special fund under public law.
13.2 The contract language is German.
13.3 European Commission platform for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to take part in a dispute resolution procedure before a consumer arbitration board.
